Refund policy

Maison Ophelia

Return policy

At Maison Ophelia, we are committed to delivering thoughtfully curated pieces with care and intention. Please review our policies carefully before placing your order.

Returns

We accept returns on full-priced merchandise within 14 days of delivery for store credit only (Maison Ophelia digital gift card).

 

To be eligible for return:

  • Items must be unworn, unwashed, unaltered, and undamaged

  • Tags must remain attached

  • Items must be free of odors, pet or human hair, makeup marks, or signs of wear

  • All returns must be approved prior to shipment

Unauthorized returns may be declined and returned to sender at the customer’s expense.

Due to the limited nature of our collections, returns are limited to 7 items per customer per month.

Please allow 3–5 business days after your return is delivered for inspection and processing. Store credit will be issued via email once approved.

Store credit expires 30 days from the issue date.

Return Shipping

If you choose to use our prepaid return label, an $8.95 return shipping fee will be deducted from your store credit.

Returns must be shipped within 7 days of label issuance. A 10% restocking fee will apply to late returns.

Items must be shipped in appropriate packaging that meets USPS size and weight guidelines. Any additional carrier surcharges due to improper packaging will be deducted from store credit.

If you prefer to use your own shipping label, no return fee will be deducted. Tracking information must be emailed to Info@shopmaisonophelia.com.

Final Sale Items

The following items are final sale and not eligible for return or store credit:

  • Items discounted 20% or more

  • Sale items

  • Holiday collections

  • Accessories

  • Swimwear

  • Athletic leggings

  • Jumpsuits

  • Graphic tees

  • Sweatshirts

  • Pajamas

  • Custom Maison Ophelia products

  • All international orders

Exchanges

Due to limited inventory and small-batch releases, we do not offer exchanges at this time.

Preorders

Preorder items include an estimated ship date listed on the product page. Please note that vendor-related delays may occur.

Preorders cannot be canceled once placed. If a preorder is canceled by Maison Ophelia, a full refund will be issued to the original payment method.

Defective or Incorrect Items

If you receive an incorrect or defective item, please contact us within 3 days of delivery at Info@shopmaisonophelia.com and include clear photos of the issue.

Claims submitted outside of this timeframe may not be accepted.

Damage caused by improper care, sizing, or general wear does not qualify as a defect.

We appreciate your support of our small, independently owned boutique.
If you have sizing or product questions, we encourage you to reach out prior to placing your order. we are always happy to help.

With gratitude,
Maison Ophelia